Limerick

Guest Directory

The Pier Hotel

Dear Guest,

Hello and Welcome to the Pier Hotel.

It is our intention to ensure that all our guests experience the highest level of service, quality and satisfaction while staying at our hotel.

We hope you enjoy your stay with us and any suggestions for improvements are welcome and appreciated. If there is anything we can do to improve your stay, please do not hesitate to call on us.

This Directory provides information on many of the features and services of the hotel and the local area, for information not listed please dial ‘0’ where one of our dedicated staff members will be delighted to assist with any queries you may have.

We are truly pleased to have you stay with us and hope to welcome you back to The Pier Hotel again.

Kind Regards

John Farrelly

General Manager

The Pier Hotel, Sarsfield Street, Limerick City Centre

Tel: 061 – 31 71 79

Fax: 061 – 31 71 82

Email: info@thepierhotellimerick.com

www.thepierhotellimerick.com

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Perfect Gift

Gift Card

The Pier Hotel Gift Card

Give something memorable with The Pier Hotel Gift Card

The Pier Hotel Gift Cards are available to purchase at the Reception and allow the lucky recipient to redeem at our restaurant, bar and of course our hotel rooms. The minimum value of the Gift Card is Euro 25.00, but the maximum is unrestricted – the sky is the limit!

If you wish to purchase a Gift Card please dial 0.

We hope you enjoy your Pier Hotel Experience.

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Accommodation

In addition to our daily service our staff will provide any extra items you may require i.e. extra pillows, towels, tea/coffee sachets, milk, etc.

For reception please dial 0.

Adaptors, Plugs & Transformers – dial 0

The Electrical Power supply is 220 volts. Adaptors, plugs and transformers are available at the Pier Hotel Reception. A refundable deposit will be charged.

Airport Transfer – dial 0

By Taxi: travelling time from the Hotel to the Airport is approximately 25 – 35 minutes, depending on traffic conditions. Taxis should be booked in advance to avoid delays.

By Bus: during the day, buses depart from Limerick Bus Station every 30 minutes, while overnight, buses depart hourly. Travelling time is 30 – 40 minutes.

Please check with our Reception for further information, timetables and charges.

ATM

ATM available at The Quays Bar on the ground floor

Twin Room with Shannon River View - Image 2

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The Pier Hotel

Guest Directory

Baby Sitting Service

Qualified and dedicated babysitters are available by appointment. Kindly contact Reception to arrange for this service

Banking Facilities

There are several banks located within a five minute walk from the hotel. Banking hours are as follows: Monday-Friday 10.00am-4pm, TSB Bank 10am-5pm.

Breakfast – dial 0

Breakfast is served between 7.30am-10.30am, Monday-Friday and between 7.30am –12 noon at the weekends in The Quays Restaurant.

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Car Parking

There are underground car parking facilities which are complementary to our guests and subject to availability on first come first serve basis.

Check-in and Check-out Time

The hotel’s official check-in time is 3 pm.

Official check-out is 12 noon.

Please contact the Reception if you need to arrange for a late check-out. For check-out between 12 noon and 4 p.m. the Pier Hotel will add €10 per hour extra to your account. After 4 p.m. you will be charged an extra room night based on the best available rate for your room type.

If you wish to vacate the hotel early we can arrange an Express Check out service where your bill will be presented in an envelope and delivered to your bedroom. Please advise reception if you wish to avail of this service.

Children

It is our policy to welcome children to the hotel. However we do request that there are no children in the bar after 9 p.m. in accordance with Irish Law.

Chemist

O’ Sullivan’s Pharmacy is located directly across from The Hotel and is open from 9 a.m.- 11 p.m. daily.

Church Services

Roman Catholic

Augustinian Church, O’ Connell Street

Mass Times: vary (summer and winter) Please ask at Reception.

Comments & Suggestions

Your comments and suggestions are very important to us and can be submitted directly to a member of our Management team.

Credit Cards

We accept most major credit cards Visa, MasterCard, Laser. Unfortunately, we do not accept American Express.

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The Pier Hotel

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Disabled Guests

For Special assistance please contact Reception.

Do not disturb

Please use the sign provided on your door handle to indicate that you do not wish to be disturbed. If you do not wish to receive phone calls please advise Reception.

Doctor & Dentist – dial 0

Please contact Reception, who will gladly make any necessary arrangements.

Drinking Water

It is completely safe to drink the tap water in your bathroom; however, if you prefer, bottled water is also for sale in the Quays Bar on the ground floor.

Dry Cleaning

A same day dry-cleaning facility is available, please see leaflet in the back of this folder for pricing. For same day return please contact Reception and leave items in the bag provided on the hook outside your door before 8.30am, items will be returned no later than 4pm.

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Emergency

In the event of an emergency, please contact Reception, who will advise the manager on duty immediately.

Fire Instructions

Please familiarize yourself with the notice at the back of the bedroom door. For those with impaired hearing please notify Reception. For your safety there are automatic fire detection and smoke monitors fitted throughout the hotel.

Hairdressing Service – dial 0

Please contact Reception for assistance in making an appointment.

Hairdryer

There is a hairdryer in each room located in the drawer.

Housekeeping – dial 0

Our Room Attendants will be only happy to provide you with additional guestroom amenities upon request, including pillows, blankets, towels, baby cots/cribs, iron and iron boards, body lotions and other toiletries.

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The Pier Hotel

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Ice Service – dial 0

Please contact Reception if you require ice.

Irons

Please contact Reception by dialling 0 if you require an iron and ironing board brought to your room.

IT services

The Pier Hotel provides FREE Wi-Fi throughout the building. Fax, photocopying, e-mail service available on request

Key Cards – dial 0

Upon check-out, please return your key card to Reception. Please contact our staff if you require assistance. In the case of theft or loss please get your duplicate key at Reception. Official Identity card will be required to release such a key.

Maintenance

The utmost care is taken to ensure that your room is in perfect condition. Should you experience any defect please contact the Reception to ensure necessary action is taken immediately to ratify any problem.

Methods of Settlement – dial 0

The Hotel accepts the following credit cards: Master Card, Visa and Laser. If you need to make alternative arrangements, please contact the Reception by dialling 0.

Twin Room with Shannon River View - Image 1

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The Pier Hotel

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Parking

There are underground car parking facilities which are complementary to our guests and subject to availability on first come first served basis. Alternative parking is available in Howley’s Quay Car Park which is complimentary overnight between

Monday – Friday 18:30 p.m. and 08:00 a.m. – FREE

Saturday 18:30 p.m. and 10:00 a.m. – FREE

Sunday 18:30 p.m. and 12:00 a.m. – FREE

Maximum Day Rate or 24 hours is €7.50
3 day pass: €15
Weekly pass: €20
Weekend pass for €15.00 Friday till Sunday, park anytime on Friday until anytime on Sunday.

All hours outside of the hours stated are charged at a rate of €1.80 per hour

Pets and Animals

We regret that animals are not allowed in the hotel expect for guide dogs who are allowed in all areas in the company of their owners.

Phone Calls

To phone an outside line, please dial 9 followed by the number. Please note that calls are charged at a higher rate.

Room to Room phone Calls

Dial the room number you require: example, to contact room 211 dial 211.

Reception – Dial 0

Contact our Reception for any queries or assistance during your stay.

Religious Service – Dial 0

Please contact our Reception for information concerning religious service.

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The Pier Hotel

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Security Surveillance – CCTV

Place note that for the safety and security of our guests, the Hotel premise are constantly watched by a Closed Circuit TV surveillance camera.

Sightseeing & Tours – dial 0

Please contact Reception to book sightseeing tours and cinema tickets.

Smoking – House Rules

This hotel adheres to a 100% non-smoking policy. Violation of this policy will entail an additional cleaning charge of €100 and the risk of being disposed from the premises.

Shopping

Limerick is a haven for the shopping enthusiasts with many department stores and Boutiques located in the city centre and a short drive will take you to the Crescent Shopping Centre which has free parking available to its customers.

Taxi – dial 0

Please contact the Reception to order a taxi or other means of transportation.

Umbrellas

Welcome to Ireland! We have limited complementary umbrellas available to our guests at the Reception.

Wake Up Calls

To arrange a wakeup calls please contact the Reception.

A quality room with Shannon River View - Image 2

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FIRE ESCAPE PLAN AND HOTEL SECURITY

A Fire Escape/Emergency Plan can be found on the door in your room.

The Hotel preserves the right to kindly request guests who break house rules to leave the premises without restitution of the remaining nights. Cleaning costs will automatically be passed on the guest’s account at all times.

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